MGTS7208, Managing Information Systems (Course Semester 3)

Text book yang dipakai adalah Information Technology for Management: Transforming Organizaions in the Digital Economy, 6th Edition, karya Turban, Leidner, McLean, dan Wetherbe.

Metode perkuliahan selalu dimulai dengan critical thinking terkait dengan isu IT terkini dimulai dengan permasalahan, dampak, bagaimana mengatasi, dan peran seorang CIO (Chief Information Officer) dalam menghadapinya. Kemudian dilanjutkan dengan pembahasan studi kasus terkait dengan chapter yang dibahas. Penjelasan konsep diakhiri dengan focus pada managerial issue.

Pembahasan perkenalan dimulai dengan IT support of organizational performance, IT Concept and Management.

IT Strategy and Planning: Porter’s competitive forces Model, Generic Strategy (cost leadership, differentiation, niche, growth, alliance, innovation, operational effectiveness, customer-orientation, time, entry-barrier, lock in customer or supplier, increase switching costs), the value chain of porter (primary dan support activities).

IT Economics: pembahasan meliputi isu outsourcing, penggunaan open source software, web-based systems, bagaimana menilai investasi IT? menggunakan metode cost-benefit analysis dengan pendekatan: value analysis, information economics, scoring methodology, benchmarks, management by maxim, real-options valuation, balanced scorecard, performance dashboard, and activity-based costing (ABC).

Acquiring IT: analisis benefit dan resiko dan strategi untuk membeli, menyewa dengan Application Service Provider (ASP) atau in-house development, pemilihan vendors, System Development Life Cycle (SDLC), menilai dan membandingkan cost yaitu fixed cost dan total cost ownership (cost of acquiring, operating and controlling) dengan benefit (tangible dan intangible).

Project Management (PM): 3 faktor utama yang perlu dipertimbangkan dalam PM yaitu cost, quality dan time.

Security and IT Organization: Unintentional threat (human error, environmental hazard, system failure), Intentional threat (cybercrime, hacker, cracker), protecting privacy dan intellectual property, identity theft, software attack (virus, warm), alien software (spyware, spamware, phishing), application dan network control. Oleh karena itu perlu dilakukan risk analysis management and mitigation. Pentingnya dilakukan IS auditing, disaster recovery planning.

Impact of IT: personal issue (job mobility, perubahan dalam supervision), virtual communities, dan societal and ethical issue.

E-commerce: Online transaction, websites, e-learning, e-tailing, e-CRM, e-loyalty, market segmentation. Pemanfaatan wireless technology dan network computing untuk meningkatkan e-commerce dan e-business.


Online Transaction Processing Systems (OLTP) manage production/operation: planning (MRP, MRP2, JIT), Computer Integrated Manufacturing (CIM), Product Lifecycle Management (PLM), channel system, marketing management, accounting and finance systems, human resources systems.

Enterprise Resources Planning (ERP): control all majors business processes with a single software architecture in a real time. It is comprised of a set of applications that automate routine back-end and front-end operation. It also increases efficiency, improves quality, productivity and profitability.

Supply Change Management (SCM): optimal inventory level, supply chain coordination and collaboration, supply chain team, performance measurement and metric, various IT-assisted solutions. Otomasi SCM bertujuan mengurangi biaya, mempercepat proses dan mengurangi error. E-commerce memegang peranan penting dalam keberhasilan SCM.

Scope of Customer Relationship Management (CRM): foundational service (website responsiveness, site effectiveness, dan order fulfilment); customer-centered service (order tracking, product configuration and customization, security/trust), value-added service (online auctions, online training and education).

Type of Inter Organizational Information System (IOS): B2B trading, B2B support systems, global systems, EFT, dan groupware/shared database. Penting pemanfaatan RFID teknologi dalam membantu proses supply chain. Disamping itu, pemanfaatan data management, data warehouse, dan business intelligent dalam proses planning dan pembuatan keputusan strategi.